{"id":9,"date":"2022-11-09T07:32:49","date_gmt":"2022-11-09T07:32:49","guid":{"rendered":"https:\/\/pna.gkq.mybluehost.me\/?page_id=9"},"modified":"2025-06-08T18:12:41","modified_gmt":"2025-06-08T18:12:41","slug":"shipping_returns","status":"publish","type":"page","link":"https:\/\/lannelle.com\/ro\/shipping_returns\/","title":{"rendered":"Livrare si politica de retur"},"content":{"rendered":"<p class=\"\">Produsele de pe site-ul lannelle.com se livreaza doar pe teritoriul Romaniei prin curier rapid.<\/p>\n\n\n\n<p class=\"\">Fiecare articol de pe site-ul lannelle.com este confectionat la comanda si din acest motiv va rog sa oferiti 3-10 zile lucratoare la dispozitie pentru a pregati produsele plus 1 zi lucratoare pentru livrare.<\/p>\n\n\n\n<p class=\"\">Costul de transport este de 25 lei indiferent de valoarea sau greutatea comenzii, exceptie facand campaniile promotionale de transport gratuit.<\/p>\n\n\n\n<p class=\"\"><strong>Politica de retur<\/strong><\/p>\n\n\n\n<p class=\"\">Ne dorim ca experien\u021ba dvs. cu produsele <em>lannelle <\/em>s\u0103 fie una pozitiv\u0103. Totu\u0219i, dac\u0103 dori\u021bi s\u0103 returna\u021bi un produs, v\u0103 inform\u0103m c\u0103, \u00een conformitate cu OUG nr. 34\/2014 privind drepturile consumatorilor, ave\u021bi dreptul de a v\u0103 retrage din contract, f\u0103r\u0103 a invoca un motiv, \u00een termen de 14 zile calendaristice de la data primirii coletului.<\/p>\n\n\n\n<p class=\"\"><strong>Acest drept de retragere se aplic\u0103 exclusiv produselor cu m\u0103rimi standard<\/strong>, respectiv:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">\u00eembr\u0103c\u0103minte \u00een m\u0103rimile  XS, S, M, L, XL \u0219i<\/li>\n\n\n\n<li class=\"\">sutiene \u00een intervalul 65A\u201395D<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Produsele realizate la comand\u0103, dup\u0103 specifica\u021biile clientului<\/strong>, respectiv cele pentru care s-a selectat m\u0103rimea \u201eCustom\u201d sau s-au transmis dimensiuni personalizate, <strong>sunt exceptate de la retur<\/strong>, conform art. 16 lit. c) din OUG 34\/2014, \u00eentruc\u00e2t sunt considerate produse personalizate.<\/p>\n\n\n\n<p class=\"\">Pentru ca un retur s\u0103 fie acceptat, produsul trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat: nepurtat, f\u0103r\u0103 urme de uzur\u0103, cu etichetele originale intacte \u0219i \u00eenso\u021bit de documentele aferente (factura fiscal\u0103 etc.).<\/p>\n\n\n\n<p class=\"\">In situatia in care doriti inlocuirea produsului cu altul, va rog sa luati la cunostinta ca timpul de confectionare a unui nou produs poate dura intre 3-10 zile lucratoare, in functie de complexitatea acestuia. Inlocuirea cu un produs cu o valoare mai mare presupune plata diferentei prin transfer bancar in contul firmei.<\/p>\n\n\n\n<p class=\"\">Dac\u0103 dori\u021bi returnarea unui produs, v\u0103 rug\u0103m s\u0103 trimite\u021bi o solicitare prin e-mail la contact@lannelle.com sau completand <a href=\"https:\/\/lannelle.com\/ro\/return-order-form\">formularul <\/a>\u00een termen de <strong>14 zile calendaristice<\/strong> de la primirea coletului. Costurile de returnare sunt suportate de c\u0103tre client, conform prevederilor art. 14 din OUG 34\/2014. Lannelle nu accept\u0103 colete returnate cu ramburs la livrare sau cu plata transportului. V\u0103 rug\u0103m s\u0103 expedia\u021bi returul prin curier, nu prin Po\u0219ta Rom\u00e2n\u0103. Lannelle nu accept\u0103 colete returnate cu plata transportului la destinatar sau cu ramburs.<\/p>\n\n\n\n<p class=\"\">Produsele trebuie returnate la adresa: <strong>LANNELLE MOMENT SRL<\/strong>, Pia\u021ba Doroban\u021bilor nr 6, Sector 1, Bucure\u0219ti.<\/p>\n\n\n\n<p class=\"\">Rambursarea sumei se face in termen de maxim 14 zile de la primirea coletului si dupa constatarea faptului ca produsele au fost returnate in aceeasi stare in care au fost expediate, respectiv fara urme de uzura, modificare sau consum si cu etichetele intacte, plus documentele originale pe care le-au insotit (factura fiscala etc.) Suma rambursata este cea a produselor comandate (valoarea produselor exprimata in lei si afisata pe site\/ factura, fara a include taxa de transport).<\/p>\n\n\n\n<p class=\"\">Pentru comenzile platite cu cardul, suma va fi returnata pe acelasi card utilizat la tranzactionare.<\/p>\n\n\n\n<p class=\"\">In situatia in care vi s-a livrat alt produs decat cel comandat sau un produs ce prezinta defecte,  va rog sa ne contactati pe adresa contact@lannelle.com in termen de 72h pentru a reclama aceasta situatie si ne vom asigura ca produsul sa fie inlocuit cu un produs nou sau ca banii vor fi rambursati in cel mai scurt timp. Doar in aceasta situatie, costurile de retur \u015fi de transport pentru produsul inlocuitor, daca este cazul, sunt suportate de c\u0103tre <em>lannelle<\/em>. Pentru produsele ale caror colete prezinta deteriorari vizibile la primirea prin curier, v\u0103 recomand\u0103m s\u0103 refuzati receptia lor.<\/p>\n\n\n\n<p class=\"\">Orice retur care nu respecta conditiile de mai sus mentionate va fi refuzat.<\/p>\n\n\n\n<p class=\"\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Produsele de pe site-ul lannelle.com se livreaza doar pe teritoriul Romaniei prin curier rapid. Fiecare articol de pe site-ul lannelle.com este confectionat la comanda si din acest motiv va rog sa oferiti 3-10 zile lucratoare la dispozitie pentru a pregati produsele plus 1 zi lucratoare pentru livrare. Costul de transport este de 25 lei indiferent &hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns Policy - lannelle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lannelle.com\/ro\/shipping_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns Policy - lannelle\" \/>\n<meta property=\"og:description\" content=\"Produsele de pe site-ul lannelle.com se livreaza doar pe teritoriul Romaniei prin curier rapid. 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